Privacy policy
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: July 20, 2025
Table of Contents
Information We CollectUse of Your Personal InformationSharing of InformationEmail Opt-OutThird Party SitesGrievance OfficerPolicy UpdatesLegal Obligations
This Privacy Policy applies to https://www.frushapp.com/ ("platform"). We recognize the importance of maintaining your privacy and value your trust in us. This Policy describes how we treat user information we collect on https://www.frushapp.com/ and other online sources.
This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
https://www.frushapp.com is a property of Swad Hotels & Restaurants Private Limited, an Indian company registered under the Companies Act, 2013 having its registered office at #714, 5th Cross, 4th Block, Koramangala, Bangalore - 560034.
Information We Collect
Contact Information
We collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.
Payment Information
We collect billing name, billing address and payment method when you use the platform.
We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner who are PCI-DSS compliant service providers and are not permitted to store, retain, or use your billing information for any purpose except for payment processing for using our platform.
Information You Post
We collect information you post in a public space on our website or on a third-party social media site belonging to https://www.frushapp.com/.
Usage Information
We collect information about your IP address, browser, site navigation, duration of time spent, pages accessed, mobile device type, operating system version, what site you came from, and what site you visit when you leave us. We use tracking tools like Google Analytics, Hotjar, WebEngage, browser cookies and web beacons.
Third-Party Information
We get information about you from third parties, for example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you, which could include your name and email address.
Use of Your Personal Information
1
Contact & Communication
To contact you for confirmation of a payment/transaction on our website or for other promotional purposes
2
Service Delivery
To process and fulfill your request for Services or respond to your comments and queries on the platform
3
Experience Enhancement
To customize your experience with us and display content based upon your preferences
4
Analytics & Improvement
To look at site trends and customer interests, make our website and products better, and combine information from multiple sources
5
Security
To protect our company, customers, and websites
6
Marketing
To send information about promotions, offers, new features or products. If you set up an account, we'll enroll you in our newsletter
7
Transactional Messages
To send you emails or SMS about your account or support requests
8
Legal Compliance
As otherwise permitted by law
Sharing of Information
When We Share Information
We share information with third parties only in specific circumstances as outlined below.
Service Providers
With vendors who help us manage our online registration process, payment processors, or transactional message processors. Some vendors may be located outside of India.
Business Partners
With third party vendors, consultants, and other service providers who work for the Company. This may be required to provide you access to our services, process payments including validation of your bank accounts, facilitate marketing and advertising activities, undertake auditing or data analysis, or prevent, detect, mitigate, and investigate fraudulent or illegal activities.
Legal Compliance
To comply with court orders, subpoenas, government agency or investigatory body requests, or when investigating potential fraud.
Business Transfers
With any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
Other Purposes
We may share your information for reasons not described in this policy. We will tell you before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails by contacting tech.admin@frushapp.com. It may take about ten days to process your request.
Note: Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third Party Sites
This policy doesn't apply to third-party websites you may access through our links. We're not responsible for their privacy practices. Please read their privacy policies carefully.
Grievance Officer
In accordance with the Information Technology Act 2000, our Grievance Officer details:
Mr. Soumitra Bhadra
+91-8826374497
tech.admin@frushapp.com
For other privacy concerns, you can also email us at tech.admin@frushapp.com
Policy Updates
This Privacy Policy was last updated on 20.07.2025.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Legal Obligations & Jurisdiction
Information Technology Act Compliance
frushapp.com is bound by the law of Information Technology Act, 2000 as applicable in India and rules made thereunder, and it shall comply with all its provisions. Under Section 43A of the Information Technology Act, 2000, frushapp.com and all its vendors are obliged to maintain reasonable security procedures to safeguard your data.
Governing Law & Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
Questions About Our Privacy Policy?
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